If you believe we have mishandled your personal data, failed to respond properly to a data protection request, or otherwise breached your data protection rights, you may submit a complaint to us using the contact details below.
How to complain
- Email: dorcasy@dorcassolicitors.com
- Online form: https://dorcassolicitors.com/contact-us/
- Post: 12 Brook Street Erith Kent DA8 1JQ
Please include your full name, contact details, file or matter reference number if applicable, and a clear description of your complaint so we can investigate it properly.
What happens next
- We will acknowledge receipt of your complaint within 25 days.
- We will investigate your complaint without undue delay and may contact you if we need more information.
- We will keep you updated on progress where needed.
- We will send you a final response once our investigation is complete.
If you remain dissatisfied
If you are unhappy with our response, or if you believe we have not handled your complaint appropriately, you may complain to the Information Commissioner’s Office (ICO).
ICO contact details: https://ico.org.uk/
